Iranians complain from Norwegian Royal Embassy in Tehran(Iran)

These days Iranians are gathering signatures from Iranians in Norway to complain from Norwegian Royal Embassy in Tehran. The reason is non friendly behaviors from embassy staffs towards visa applicants and denials of visas according to ridiculous reasons. I did sign this complain from bottom of my heart as I(and most of the Iranians I know here) have had this problem with Norwegian embassy in Tehran. I personally didn't have problem with them but once they throw my fathers folder in front of him and yelled at him. At that time I officially wrote some angry letters and complained to the Norwegian foreign ministry and the embassy actually investigated that case very carefully and I was happy with the result.

BUT the problems still remain. The first reasons is that the people are afraid that a complain might have negative effect on their visa process. The 2nd which is even more important in this case is that most of visa applicants are old people(whose their children are living in Norway) and they are not quite good at computer and Internet and they do not know the way to complain to the higher Norwegian officials directly. Typically when such things happens the same old people try to contact the higher officials who are sitting on the 2nd floor of the Royal embassy by ringing the bell and the Royal response is :

Here is not the VISA department & we are not responsible about such cases !

So this means most of old people do not have a way to complain(or they prefer not too, so they would receive the visa) and the ambassador and the polite NON Iranian staffs can use ALL their time to watch Iranian officials acts and would not need to care about the system under their direct management !!!

When it comes to complains the first feedback to the complains is usually(of course not in a written answer but just orally) :

The people who behaved like that are our local Iranians employees and they are not Norwegians !!!

Well I did my best to understand the concept of this logic but I didn't make it !!! The ambassador in Iran is officially responsible as the top manager of the embassy. Maybe it is a better idea that she/he instead of concentrating all her/his time to jump into other cases(women rights, human rights and etc) which are related to Iranian government behavior, would use a little bit of her time to manage the system under her/his direct management ... The reason that Norwegians had nothing to do with insulting the applicants and those staffs involved are local Iranians sounds like a 100% joke as an answer to a complain.

The mass of people who are not satisfied with the Norwegian embassy in Iran(108 up to when I am writing this post) can bring up the question that why there is no end to these bad behaviors by NON Norwegian members ? Is it a lack of good management or is it a clever policy behind the curtain to prevent some extra works for UDI later(the applicants stay in Norway and deny to go back) ?

The complain letter can be signed in the following link :
http://www.imamali.no/DNIAS/dniasportal.nsf/Webletter?OpenForm

Shahab.